FAQs

 

What payment methods do you accept?

We accept Credit / Debit Card, BPI and UnionBank online bank transfer, Gcash, Maya, GrabPay, and Billease payment options via PayMongo. 

 

When can I expect my orders to arrive?

Orders are usually processed and shipped within 2-3 days after they are placed. 

Once your order is shipped, you should receive a shipment notification via email or SMS with a tracking number to let you know it’s on the way. If you haven’t received any notification after 3 days kindly email us at shopgala.ph@gmail.com and we’ll check the status of your order.

 

How long does shipping take?

The estimated shipping time for all domestic (PH) orders are:

 

LOCATION	NO. OF DAYS
Metro Manila	1-2 days
GMA	1-2 days
Luzon	2-3 days
Visayas & Mindanao	3-7days

  

How much does shipping cost?

Standard price of P200 nationwide

 

 What should I do if I receive the wrong product?

We’re so sorry this happened to you. Please email us at shopgala.ph@gmail.com so we can look into this matter as soon as possible.

 

Can I cancel my order?

We don’t allow cancellations for orders after payment has been made on the website.